iPlayer Error Code 02001 – Solved

Is your BBC iPlayer not working anymore? Are you getting error codes error 02001 repeatedly? Are you ready to throw your computer out of the window? We have compiled a troubleshooter guide that will help you solve the problem. BBC iPlayer allows you to watch the BBC’s TV and film programs online. BBC iPlayer was originally created to allow you to view all your favorite programmes that were not available on TV. The media service has grown to include many platforms over the years. You can access it on your smart phone, tablet, or gaming console, as well as smart TVs. Only one requirement is to have a British TV licence in order to use the service.

What is the iPlayer error 02001

Users may experience the iPlayer error code 02001 when trying to load videos. Some users report that all BBC apps that have video functionality have been compromised. Some apps are reported to not be working correctly, including BBC iPlayer and BBC News. The error code iPlayer error code 02001 will display this message: “Something went amiss loading this program.” However, the problem seems to be primarily affecting Roku and Samsung TV users.

What is the iPlayer error 02001?

There are many reasons why the error message appears. Here are the most recent reported causes.

IP address

  • Your IP address may be outside the UK, according to the app. The BBC iPlayer service can only be used within the UK due to the rights agreement. Only residents of the UK can download or stream media from BBC iPlayer.

A VPN is being used

  • BBC iPlayer won’t work if you use a VPN. This is done to prevent users from outside the UK using the service.

Your iPlayer version

  • It is possible that your device has an incompatible iPlayer edition. It is possible that you have an older version of iPlayer.

Your device’s firmware

  • It is possible that your device’s firmware may not be compatible with the most recent iPlayer version.

How do I fix BBC iPlayer Error 02001

The problem you are trying to fix will depend on the source of the problem. See our list below for solutions.

Resetting your internet connection

Wireless connection

  • Physical Reset: Disconnect all wires from your modem’s back, so that the lights are off. Leave the modem on for 5-10 minutes.
  • Online Reset – Go to the WiFi settings menu of your computer and select your WiFi. Wait a while, then select your WiFi network and relaunch the iPlayer site.

The Wired Connection:

  • After a few minutes, disconnect the Ethernet cable from your laptop or gaming console and then reconnect.

To check if your version of BBC iPlayer is the most recent, go to the App Store

Search BBC Iplayer in the App Store. You should see the latest version immediately. If not, your device will advise you to upgrade your software.

Verify your IP addresses

  • To check where your IP address is registered, you can use an IP Address Checking website. Below is a reliable website you can use: https://whatismyipaddress.com/.
  • You should notify your internet provider if your IP Address does not match your location.

Your VPN should be turned off

  • You can disable the VPN to only use a WiFi connection.

You can uninstall and then reinstall software

  • There are many ways to remove and reinstall software depending on the device. You can manage your apps on a smartphone by either going to the App Store or selecting the app.

Updating your devices firmware

  • Firmware updates are usually sent automatically to your device while you wait for them to be installed. The easiest way to check on a TV is to use the menu button on the controller.
  • You can view either the settings menu or support menu and then click on software updates. This menu will inform you if an update is available.
  • The new firmware can be downloaded. After the update is complete, open the BBC iPlayer app to watch a video.

Talk to an Iplayer specialist

If you still see the BBC Iplayer error 02001, you should speak with a streaming specialist to fix it so that you can enjoy your favorite programs the right way.


We hope you find this guide helpful in getting back to binging on your favorite programs. If you are still having trouble accessing iPlayer despite following this guide, you can contact the BBC iPlayer Support team or your device manufacturer.

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